Get to Know: Adrianne Jones, MLS September 24, 2021
Chief Admissions Officer
Since joining Philadelphia College of Osteopathic Medicine (PCOM) in April 2020, Adrianne Jones, MLS, has served as chief admissions officer for all three College locations. Below, Ms. Jones shares details of her journey to PCOM and the goals she has for
the growth of admissions going forward.
What is your role at PCOM?
As a member of the Executive Leadership Team, I report directly to Jay S. Feldstein, DO ‘81, president and chief executive officer. My responsibilities include oversight of
the admissions and enrollment processes for all programs on all three PCOM campus locations. I supervise an awesome admissions and enrollment team, which, for the first time, features co-op students from Drexel working in operations
and communications. We are all in pursuit of an exceptional student experience. As
I develop these talented individuals, our common goal is a more holistic process that
allows us to recruit a diverse class and increase enrollment. We are guided by PCOM’s
2025 Strategic Plan: A Path to Greater Excellence.
Tell us about your professional career, most importantly anything that directly relates
to your role at PCOM.
As an undergraduate at Southwestern University, I was asked to serve as a student
representative on the admissions committee. It was incredible work and it exposed
me to what would become my career. After graduation, I entered the field of education
as a high school English teacher.
From a very young age, I have understood the value of an education. My mother was
a teacher for 40 years. In my first year of teaching, I was asked by my teacher’s
association to work with colleagues who had not passed their performance evaluations.
I would take them through their paces and explain how the process of being evaluated
in the classroom should work and ways to improve their outcomes. I have always been
adept at issues resolution, problem identification and analysis, all skills that come
in handy in a career in admissions. I was recruited back to Southwestern to work as
an admissions professional and that sealed a journey in the profession that would
take me to increased responsibility in admissions positions.
In my professional journey, I’ve worked with undergraduates at Southern Methodist
University, Vanderbilt University and later Walden University. I would return again
to the secondary setting in the private sector, this time in admissions and college
counseling. I also jumped at opportunities to work in positions outside of education.
I spent many years in consultative retail sales with The Container Store which provided
an excellent business foundation and developed my talents in creating a consumer experience.
My healthcare experience was gained with a focus on graduate education and preparing
students for careers and post-baccalaureate options at The Maryland Institute of Integrative
Health, the University of St. Augustine, and now PCOM.
Back in the day, I received training at the Texas Association for College Admissions
Counseling (TACAC) Summer Workshop at Rice University for new admissions counselors,
the Hampton Institute for Counselors of Color and the Harvard Summer Institute. This
blend of working with nonprofit and for-profit institutions coupled with more than
10 years of consultative retail sales experience has provided me with a great foundation
(I also credit my liberal arts education) to reinvent my skills, infusing technology
Thirty-five years later, my collective experience in teaching, college counseling
in public-private high schools, and admission and academic advising at various education
levels has equipped me with a unique combination of skills for a chief admissions
What are some of the challenges you see in your role? How do you plan to face those
The role of chief admissions officer requires that I am out-front leading, always
looking to the future to spot trends, but also focusing on what is happening in real-time.
I plan to face the challenges head-on and signal for assistance if needed. At PCOM,
we have many academic programs and each program has its unique needs. The higher education landscape suggests we
will need to continue to develop more programs to remain relevant.
There are many stakeholders who influence decisions in academia. I was hired at PCOM
during the pandemic and during my first year, I learned the PCOM culture and met many
of those stakeholders virtually. Now, I have visited each campus to gain more knowledge
and perspective. I continue to meet new PCOM people almost every day. I am learning
something new on the job each day and I am still unpacking my condo after relocating
to Pennsylvania. It has been a strange, and yet, amazing time.
The pandemic has forced the world to become more agile. It has changed us, from a
process standpoint, for the better, specifically in the way we deliver our services.
We are implementing SLATE, a new customer relationship management (CRM) technology
that will support the development of an exceptional student experience. In this time
of constant change, a growth mindset is a must!
Finally, while I have skills at interpreting corporate vision, strategy and translating
objectives into actionable plans, the goals of the PCOM 2025 Strategic Plan are daunting
and ushered forward when we are standing on shifting sands. I am excited that I have
the talent of the admissions team to help me—help us—reach our goals. Did I say I
was excited to be at PCOM? I am.
What is your favorite thing about PCOM?
All the resources! There is so much to learn at a medical college like PCOM. We have
access to resources to continue to educate ourselves, follow science, make healthier
choices for a lifelong impact, and work in service right alongside future physicians,
practitioners, and caring staff and faculty. I also love the intersection of education,
healthcare and business. PCOM touches every facet of our lives.
What is something people would be surprised to know about you?
I like to bead as a way to decompress. I make jewelry and use beads as my medium.
I have a specific bracelet that is my centerpiece and it is an eclectic collection
of different types of glass beads. I love to collect beads for future projects. My
favorite beads are made of glass and come from all around the world. I love the color
spectrum. The joy of completing a project or making something special that I can give
to a friend or loved one is the best part. I also like to collect vintage pieces of
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About Philadelphia College of Osteopathic Medicine
Founded in 1899, Philadelphia College of Osteopathic Medicine (PCOM) has trained thousands
of highly competent, caring physicians, health practitioners and behavioral scientists
who practice a “whole person” approach to care—treating people, not just symptoms.
PCOM operates three campuses (PCOM, PCOM Georgia and PCOM South Georgia) and offers doctoral degrees in clinical psychology, educational psychology, osteopathic
medicine, pharmacy, physical therapy and school psychology, and graduate degrees in
applied behavior analysis, applied positive psychology, biomedical sciences, forensic
medicine, medical laboratory science, mental health counseling, non profit leadership
and population health management, organizational development and leadership, physician
assistant studies, school psychology, and public health management and administration.
PCOM students learn the importance of health promotion, research, education and service
to the community. Through its community-based Healthcare Centers, PCOM provides care
to medically underserved populations. For more information, visit pcom.edu or call 215-871-6100.
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