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Systems and Services

ITS provides a variety of systems and services to students, faculty and staff that are intended to foster a strong learning environment. The following are some of the services offered or supported by ITS.

Computer labs

PCOM offers modern computer labs featuring Windows 10 systems and printing services at its PCOM and PCOM Georgia locations.

The computer labs are reserved for current students, faculty and staff of PCOM, unless other special arrangements have been made.

Food is not permitted in the computer areas, including the general use computer labs, specialty labs, breakout rooms and small lounge areas within the general use labs. Violators may be asked to leave the facility.

PCOM

There are two computer labs at PCOM:

PCOM Georgia

The Information Commons serves as a library, student computer lab and study area.

E-learning

Blackboard is the College’s Learning Management System (LMS) and collaborative environment between students and faculty.

Through Blackboard Collaborate and Yuga, lectures can take place synchronously and asynchronously. These services can be accessed through myPCOM.

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Blackboard.

Email

PCOM uses G Suite by Google Cloud as its email and collaboration platform.

Gmail

All students, faculty and staff are issued Gmail accounts with the pcom.edu domain.

G Suite

This account also provides access to Google Calendar web calendar, Google Drive file storage, Google Hangouts chat and web conferencing as well as the various G Suite productivity tools including Docs, Sheets, Slides and Forms.

Need help?

These services can be accessed through myPCOM or directly through Google.

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Gmail or G Suite.

Enterprise applications

Philadelphia College of Osteopathic Medicine utilizes Banner and Argos enterprise applications to facilitate various administrative and business functions.

Banner

Banner is the College’s Enterprise Resource Planning (ERP) system which houses critical information and facilitates the smooth operation of various departments on campus.

Employees are typically assigned accounts as needed when they begin at PCOM. Requests for new or revised access should be made using the Revision to Banner Access Form found in myPCOM.

Argos

Argos, in conjunction with Banner, provides reporting capabilities which allows data to be easily analyzed and visualized for important business and academic decisions.

Need help?

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Banner or Argos.

Examsoft

Note: New operating system versions are not usually supported by ExamSoft at their initial release, so students should not upgrade their operating systems or install beta versions of operating systems until support is announced.
Training

ExamSoft Support's help videos show you how to use Examplify to take and submit exams.

Examplify® Online Community

Join the Examplify online community to ask questions, report problems, share feedback and learn about product updates.

System Requirements

Examplify has specific system requirements which must be met in order to use the program. In general, any modern laptop or computer (purchased in the last 3-4 years) should work.

Visit ExamSoft support for more information.

Download and Install the latest version of Examplify®

View our computer recommendations detailing hardware and software specifications for students.

IT purchasing

Requests for technology-related purchases should be made to ITS via the Service Desk.

Requests will be reviewed to ensure that they are budgeted and meet PCOM’s standards. After a purchase order is produced, ITS will place the order and arrange for installation.

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for more information.

Off-campus access

PCOM employees who require access to PCOM systems from off campus may request a Citrix account.

About Citrix software

Citrix virtualization software allows you to securely access your PCOM network files and software programs (such as Banner) from an off campus computer or laptop.

Request an account

To request an account, a director or department manager must submit an Authorization for Network Access form that explains the reason for this access. This form can be found on myPCOM.

Citrix links

Citrix may be accessed using the links below:

PCOM Network on CITRIX-XP4

Access Using SecurID token on CITRIX-XP7

Office 365

PCOM students, faculty and staff are able to sign up Office 365 accounts.

About Office 365

Microsoft's Office 365 provides users with both the cloud-based Office Online and installable versions of Word, Excel, PowerPoint and more. Licenses can be used on up to five PCs or Macs in addition to using Office apps on mobile devices.

This is not trial software. To get started, visit the Office 365 site and enter your PCOM email address.

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for more information about Office 365 access.

Printing

Printing on campus is handled through the PaperCut system.

Print Queues and Releases

Print jobs go to a holding queue and can be released printers by holding your PCOM ID card up to the card reader until it beeps.

To send jobs remotely, use the PaperCut Web Portal.

Additional details and documentation can be found in myPCOM.

PCOM Printers

Wireless printing is available to four printers in the library, four in Evans Hall computer lab, two in the Rowland Hall computer lab as well as one at the entrance to Zedeck Amphitheater and outside the cafeteria exit.

NOTE: Jobs to the outside of Zedeck Amphitheater hallway and the cafeteria exit printers cannot be held and are printed immediately.

PCOM Georgia Printers

At PCOM Georgia, wireless printing is available to two printers in the student lab and one classroom printer.

PCOM South Georgia Printers

At PCOM South Georgia, print jobs can be sent to the printer in Print Services located next to ITS.

Telecommunications

ITS manages the network and telephone infrastructure throughout PCOM, providing phone, voicemail, fax and computer networking services to all PCOM, PCOM Georgia and PCOM South Georgia employees.

Documentation

Login to myPCOM to view instructions for your office desk phone and voice mail.

Telecommunications Requests

Contact the ITS Service Desk to arrange installation or setup of telecommunications services such as adding a new phone line, setting up an office phone tree, troubleshooting a copier or fax machine and more.

Pagers

Pagers are available for faculty, staff, interns and residents as needed.

Web

myPCOM is the College’s portal and intranet which is accessible to students, faculty and staff, and provides information and documents that are personalized and pertinent to the PCOM community. It serves as a central hub for various systems and provides single-sign on (SSO) access to quickly reach these services.

Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for assistance with myPCOM.

pcom.edu

The PCOM website (pcom.edu) is managed by Marketing and Communications with content provided and maintained by individual departments.

Those requiring assistance with their web pages should email webteam@pcom.edu or complete the online contact form.

Wireless

WiFi Internet access is offered throughout PCOM and PCOM Georgia locations using 802.11ac access points.

Connecting to WiFi

To connect to PCOM WiFi while on campus, use your phone or mobile device to connect to the wireless network named “PCOM” and enter your PCOM network username and password.

Additional settings and documentation

Additional settings and documentation for connecting via Windows, Mac and mobile devices can by found in myPCOM.

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