About ITS
Information Technology Services is focused on the delivery of high-quality solutions and services. Our department works as a proactive strategic partner with PCOM's organizational units and drives business value in alignment with the College's strategic plan.
The ITS Service Desk can be reached at 215-871-6110 or via email at servicedesk@pcom.edu.
Office locations
The ITS department is located on the Philadelphia campus in Rowland Hall, Suite 334. PCOM Georgia's ITS staff members can be found in the office suite across from HR in the Old Peachtree Building. The ITS Office at PCOM South Georgia is located in Suite 123 next to the Information Commons.
Information Technology Services
Richard Smith, MBA
Chief Information Officer
Patricia Broadus
IT Office Manager
ITS Infrastructure
The ITS Infrastructure unit provides operations, network and telecommunications, service desk and audio/visual services.
Leander Tice
Director, ITS Infrastructure
ITS Operations
ITS Operations provides data center, capacity, cloud, remote access, continuity and other management services.
Richard Hartford
Systems Operation Manager
Vlad Rudoy
System Engineer II
Grant Sloan
System Engineer I
Truett Starkey
System Engineer I
ITS Network and Telecommunications
Unit responsibilities include management of PCOM's networks, firewalls, routers, switches and security appliances.
Randy Wang
Network and Telecommunications Manager
Shaun Carlin
Senior Network Engineer
Torrian Hall
Network Engineer I
Obadiah Mshindi
Network Engineer I
ITS Service Desk
The ITS Service Desk is responsible for tier 1 support, incident management, technical services, mobile device management and support for workstations, printers, media and computer labs.
Jonathan Pentecost
Service Desk Manager
Robert Battle
Technical Support Specialist
Frank Bozynski
Technical Support Specialist
Collin Kitts
Service Desk Agent
John Reyes
Technical Support Specialist
Robin Smith
Service Desk Coordinator
Adam Taylor
Technical Support Specialist
Lara Tray
Service Desk Agent II
Vincent Wang
Technical Support Specialist
Educational Media
Educational media personnel provide instructional and event support, troubleshooting and repairs, AV installation and configuration and remote management.
Scott Mascena
Educational Media Operations Manager
Scott Berray
Media Specialist
Garrett Brown
Educational Media Technician
Tammy Holmes
Educational Media Technician
James Mercer
ITS/AV Technician II
Lance Semien
Educational Media Lead
Lisa Straube
Educational Media Specialist II
ITS Service Delivery
The ITS Service Delivery unit includes enterprise applications, development, business intelligence and reporting, and project management.
Estelle Redding
Director, ITS Service Delivery
ITS Enterprise Applications
Enterprise applications services include governance, project portfolio management, project management, enterprise resource planning, instructional design services and training.
John Haydt
Enterprise Applications Manager
Rimma Grinberg
Programmer Analyst
Dorothy Smith
Systems Analyst
LaShawnda Walker
Information Systems Analyst - Human Resources
ITS Development
Unit responsibilities include software and intranet development, enterprise database administration, configuration management, release management and other services.
David McMillan
Development Manager
Latoya Cruz
Data Warehouse Analyst
Frank Innamarato
Database Administrator
Oliver Nelson
Senior Application Developer
Eric Olsen
Programmer Analyst
Daniel Parenti Jr.
Programmer Analyst
ITS Business Intelligence and Reporting
Unit responsibilities include data architecture, advanced analytics, operational reporting and more.
Laural Arthur
Senior Project Manager
Melissa Shin-Montes
Project Manager