About ITS

The Information Technology Services department has staff on the Philadelphia and Georgia campuses.

The help desk can be reached at 215-871-6110 or via email at helpdesk@pcom.edu. The ITS department is located in Rowland Hall, Suite 334.

PCOM Staff

Richard Smith, MBA

Chief Information Officer

Marisa Niedbalski, MBA, MCSE, CISSP

Chief Information Security Officer

Patricia Broadus

IT Office Manager

Marc Wertheimer

Senior Applications Analyst

Kelley Cole

Web Services Architect

Eric Olsen

Web Architect

Frank Innamarato

Database Administrator

Infrastructure/Telecommunications

The infrastructure/telecommunications team is responsible for maintaining the network infrastructure backbone, telephone systems and wireless networks. The team also provides computer and desktop level support to faculty, staff and students.

Randy Wang

Infrastructure/Telecommunications Manager

Shaun Carlin

Senior Infrastructure Analyst

Jonathan Pentecost

Infrastructure Analyst

Robert Battle

Technical Support Specialist

Daniel Parenti

Technical Support Specialist

Network Operations

The network operation team provides support for all PCOM servers, data storage, backups and disaster recovery in three data centers located in Philadelphia, Georgia and Arizona. The team is also responsible for maintaining network and email accounts for all PCOM staff and students. The Help Desk Assistants are an integral part of ITS operations who answer end user calls and provide first level support.

Dave McGilloway

Network Manager

Bill Perkins

Network Administrator

Vlad Rudoy

Network Administrator

Missie Miller

Helpdesk Assistant

Symone Smith

Helpdesk Supervisor

Robin Smith

Helpdesk Assistant

Enterprise Applications

Enterprise applications supports mission critical software used by PCOM. The team is responsible for account provisioning, software maintenance and updates, and general support. Supported software includes Banner, Nelnet Payment Systems, Heartland OneCard and Blackboard.

John Haydt

Enterprise Applications Manager

Kurt Jn Marie, MS

Database Administrator Manager

Art Williams

Web Applications Manager

Alan Yang

Senior Programmer Analyst

Latoya Cruz

Programmer Analyst

Rimma Grinberg

Programmer Analyst

Rita Hennessey

Programmer Analyst

Val Melik

Programmer Analyst

PCOM Georgia Staff

The PCOM Georgia ITS staff provides technical support for the students, faculty and staff of PCOM Georgia. They monitor the computer and network equipment to ensure uptime and reliability. They also provide software training for faculty and staff.

Leander S. Tice

Assistant Director, Information Technology Services

Frank Bozynski

Computer Technician

Garrett Brown

Technical Support Specialist

Torrian Hall

Infrastructure Analyst

Jimmy Mathew

Technical Support Specialist

Lance Semien

Media Specialist