About ITS

Information Technology Services is focused on the delivery of high-quality solutions and services. Our department works as a proactive strategic partner with PCOM's organizational units and drives business value in alignment with the College's strategic plan

The ITS Service Desk can be reached at 215-871-6110 or via email at servicedesk@pcom.edu. The ITS department is located in Rowland Hall, Suite 334.

Information Technology Services

Richard Smith, MBA

Chief Information Officer

Marisa Niedbalski, MBA, MCSE, CISSP

Chief Information Security Officer

Patricia Broadus

IT Office Manager

ITS Infrastructure

The ITS Infrastructure unit provides operations, network and telecommunications, service desk and audio/visual services.

Leander Tice

Director, ITS Infrastructure

ITS Operations

ITS Operations provides data center, capacity, cloud, remote access, continuity and other management services.

Dave McGilloway

Operations Manager

Bill Perkins

Network Administrator

Vlad Rudoy

Network Administrator

Grant Sloan

Systems Administrator

Marc Wertheimer

Senior Applications Analyst

ITS Network and Telecommunications

Unit responsibilities include management of PCOM's networks, firewalls, routers, switches and security appliances.

Randy Wang

Network and Telecommunications Manager

Shaun Carlin

Senior Infrastructure Analyst

Torrian Hall

Infrastructure Analyst

ITS Service Desk

The ITS Service Desk is responsible for tier 1 support, incident management, technical services, mobile device management and support for workstations, printers, media and computer labs.

Jonathan Pentecost

Service Desk Manager

Robin Smith

Service Desk Coordinator

Missie Miller

Service Desk Agent

Symone Smith

Service Desk Agent

Robert Battle

Technical Support Specialist

Arrie Bateman

Technical Support Specialist

Frank Bozynski

Technical Support Specialist

Matt Plassman

Technical Support Specialist

Bruce Tyler

Technical Support Specialist

Educational Media

Educational media personnel provide instructional and event support, troubleshooting and repairs, AV installation and configuration and remote management.

Scott Mascena

Educational Media Operations Manager

Scott Berray

Media Specialist

Lisa Boughter

Educational Media Specialist

Garrett Brown

Educational Media Technician

Tammy Holmes

Educational Media Technician

Lance Semien

Media Specialist

ITS Service Delivery 

The ITS Service Delivery unit includes enterprise applications, development and business intelligence and reporting.

ITS Enterprise Applications

Enterprise applications services include governance, project portfolio management, project management, enterprise resource planning, instructional design services and training.

John Haydt

Enterprise Applications Manager

Rimma Grinberg

Programmer Analyst

Rita Hennessey

Programmer Analyst

Estelle Redding, MBA, MS

Project Manager II

ITS Development

Unit responsibilities include software and intranet development, enterprise database administration, configuration management, release management and other services.

Kurt Jn Marie, MS

Development Manager

Latoya Cruz

Database Administrator

Frank Innamarato

Database Administrator

Val Melik

Programmer Analyst

Eric Olsen

Programmer Analyst

Daniel Parenti Jr.

Programmer Analyst

ITS Business Intelligence and Reporting

Unit responsibilities include data architecture, advanced analytics, operational reporting and more.