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Nursing Home Administration

120-Hour Online Program

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Nursing Home Administration  
120-Hour Online Program

This Pennsylvania State Board of Examiners of Nursing Home Administrators-approved program is designed to provide the knowledge for those interested in pursuing a career in the long- term care administration field.

This online program satisfies the 120-hour education component as part of the Nursing Home Administration (NHA) exam application. The 120-hour program is taught by PCOM faculty as well as subject matter experts (SME) in the areas of nursing home administration. For further information on the NHA exam, please visit the Pennsylvania Department of State licensure requirements page for Nursing Home Administrators.

Registration will be available soon. For more information, please contact Tina Chiu at

NHA 120-Hour Program Quick Facts
Format 16 courses, 7.5 hours each
Course Delivery Online
Cost $3,000

Nursing Home Administration 120-Hour Program Overview

This program consists of 16 courses, each 7.5 hours in length. The program is offered completely online, allowing learners to participate from any location. Each week, learners complete online course requirements asynchronously (on-demand recorded presentations) with options to engage in scheduled live interactive webinars each Tuesday. For those unable to attend these live webinars, learners may review these recorded sessions. This course is divided into 16 weeks with the following schedule:

  • Wednesday – Monday: Review assigned on-demand videos
  • Tuesday (10 a.m. - 1 p.m.): virtual speaker discussion (live or listen to live recording). During these sessions, faculty will highlight key concepts from the week’s recorded presentations, elaborate, and address any questions. These live sessions will be recorded as well so that you can watch on-demand if you prefer.

Learning Objectives

At the conclusion of this course, participants will be able to:

  • Demonstrate an understanding of quality of care issues including falls, pressure ulcers, medication errors and elopements as well as quality of life issues including the exercise of resident rights and choice of therapeutic activities and the role of the nursing home administrator in the management of these issues.
  • Discuss how the process of clinical assessments support the Minimum Data Set and the transmission of information used for reimbursement and the documentation to prevent allegations of fraud.
  • Describe the survey process and the responsibilities of administrators, department heads and line staff for each resident every day.
  • Implement and oversee nursing home operations that are compliant with all state, federal, and local regulations as well as with standards of geriatric services.
  • Describe the key leadership responsibilities of the nursing home administrator including principles of ethical decision making, corporate compliance, communication and public relations.
  • Analyze financial reports, key performance indicators, and the business strategies for success of the nursing home organization.

Course Agenda

September 6, 2022
Welcome & Introductions


September 7 – 13, 2022
Gerontology, Diseases of Aging

This video reviews the biological and psychosocial theories of the aging process and the use of medical, nurse practitioner, physician-assistants and telehealth in providing services in the skilled care environment.

September 14 – 20, 2022
The Nursing Department and Resident Care Management

This video focuses on the complete nursing care of the resident, utilizing a planned interdisciplinary process, infection control practices, COVID-19 policies and the Minimum Data Set (MDS).

September 21 – 27, 2022
Social Services, Family & Community Relationships, & Resident Rights

This video focuses on the provision of social work, therapeutic activities and volunteer initiatives as well as an understanding of resident rights.

September 28 – October 4, 2022
Dietary Department and Resident Care

This video discusses the nutritional assessment, provision of diets, enteral feedings and the management of the kitchen including food production, sanitation and staffing.

October 5 – October 11, 2022
Rehabilitation Services and Special Care

This video discusses the use of physical, occupational, speech, respiratory and psychological support services, the reimbursement of these services and the impact on the MDS.

October 12 – October 18, 2022
Health Support Services

This video discusses the pharmaceutical requirements as well as regulations regarding safe drug and treatment administration and the management of medical records.

October 19 – October 25, 2022
Facility Support Services

This video discusses the management of housekeeping, laundry and maintenance within the facility.

October 26 – November 1, 2022
Risk Management

This video focuses on both clinical and non-clinical issues that impact risk management in a LTC facility.

November 2 – November 8, 2022
The Role of Government in Health Policy and Regulation

This video discusses government involvement in establishing long-term care (LTC) regulations and they apply to the care along the continuum of services for older adults.

November 9 – November 15, 2022
Personnel Management and Labor Relations

This video discusses personnel issues, staff vaccinations and labor relations in the LTC facility.

November 16 – November 22, 2022
Strategic Planning, Marketing, and Public Relations

This video explains concepts of marketing and public relations in the long-term care facility. Defining and utilizing the mission statement and goal setting to develop a strategic plan will be presented.

November 23 – November 29, 2022
Fiscal Management, Budgeting, and Accounting

This video focuses on financial management in the LTC facility.

November 30 – December 6, 2022
Third Party Reimbursement

This video focuses on Long-term care insurance reimbursements and the appeal process.

December 7 – December 13, 2022
Understanding Regulations, Deficiencies, and Quality Assurance

This video presents an understanding of compliance of state and federal regulations to prevent deficiencies as well as the methods for addressing the 2567.

December 14 – December 20, 2022
Preparation for Licensure Certification Accreditation Surveys, and Meeting Other Regulatory Requirements

This video assesses the preparation for surveys and inspections for accreditation.

December 21 – December 27, 2022
Administration, Organization and Management of the LTC Facility

This video focuses on the regulations and role of social services in the LTC facility.


Ben Bongers, MA

Mr. Bongers holds a master’s degree in Gerontology from San Francisco State University’s School of Social Work. He has extensive experience in working in human resources for the Health and Science Center, Inc., an executive health care search firm that specializes in long-term care since 2018. He formerly was a full-time caregiver as well as an opera singer for many operatic companies around the world.

Ben Bongers teaches Personnel Management and Labor Relations.

Joy Bartley, MS RD

Joy Bartley has been the Registered Dietitian at Monumental Post-Acute Care (MPAC) for the past 16 years. She also managed the food service operations of the 180-bed facility.

Ms. Bartley received her BS in dietetics and nutrition from Miami University of Ohio and an MA in Nutritional Education from Columbia University. She is ServSafe certified and has extensive knowledge of both the food service management and clinical needs of long-term care residents, including individuals with AIDS and other complex medical issues

Ms. Bartley teaches Dietary Department and Resident Care.

Laura Finn, CGP

Laura Finn is a clinical pharmacist and a member of the American Society of Consultant Pharmacists (ASCP). In 2020, she was awarded the Professor of the Year by the ASCP. She is an Associate Professor of Pharmacy at the Philadelphia College of Pharmacy which is now part of St. Joseph’s University.

Ms. Flynn teaches the pharmacy portion of Health Support Services.

Grace Harrison, MPA NHA

Ms. Harrison has been instrumental in the education of nursing home administrators since 1980. She has been working in long-term care facilities for more than six decades and continues to provide support and guidance in areas of administration, maintenance, housekeeping and dietary management.

Ms. Harrison received a BA in Psychology from the University of Pennsylvania and an MPA from Penn State University.

Grace Harrison teaches Facility Support Services and administration and Medical Records

David R. Hoffman, JD FCPP

David Hoffman a former Assistant United States Attorney, the Chief Counsel to the Pennsylvania Department of Aging and an Assistant District Attorney for the City of Philadelphia. He is the principle in David Hoffman and Associates, a corporate compliance firm which provides consulting services as well as state and federal monitoring of skilled nursing facilities/owners who have entered into Corporate Integrity Agreements (CIAs) with the Department of Justice. Mr. Hoffman is a Practice Professor of Law at Drexel University’s Kline School of Law.

Mr. Hoffman teaches Third Party Reimbursement.

Paul Nordeman, MBA NHA

Paul Nordeman is President and Chief Executive Officer of Meadowood Corporation. Meadowood, life planned community in Montgomery County. Mr. Nordeman has over 40 years of operations and financial management experience in the Healthcare and Senior Living Industry. He began his career in the acute care setting, working for over twenty years in hospital settings and advancing to CFO within the Holy Redeemer Health System.

Mr. Nordeman earned his Nursing Home Administrator’s license and served as an Administrator at the Philadelphia Protestant Home (PPH) for three years.

He received a Bachelor of Science degree in Business Administration from Temple University in 1985 and a master’s of health administration from the University of St. Francis in 2003.

Mr. Nordeman teaches Fiscal Management, Budgeting and Accounting.

Ilene Warner-Maron, PhD RN-BC CWCN CALA NHA FCPP

Dr. Warner-Maron is the program director for the PCOM NHA program. She has worked in nursing home management since 1990 and in nursing home education since 1995. Dr. Warner-Maron is a Registered Nurse and licensed Nursing Home administrator with certifications in gerontological nursing, wound care, assisted living administration, frailty and infection prevention in long-term care. She is an Assistant Professor in the Department of Geriatrics and Palliative Medicine at PCOM.

Dr. Warner-Maron graduated from the Albert Einstein School of Nursing and received a BS in Sociology from Philadelphia University. She has a master’s degree in gerontology from the University of Pennsylvania, a post-master’s degree in health administration from St. Joseph’s University and a master’s degree in law and social policy from a Bryn Mawr College. In 2007, she received a PhD in health policy from the University of the Sciences.

Dr. Warner-Maron teaches Gerontology/Diseases of Aging; The Nursing Department and Resident Care Management; Social Services/Activities; Risk Management; The Role of Government, Strategic Planning/Marketing; Health Support Services; Understanding Regulations/Deficiencies and QA; Federal/State regulations and Administration/Organization and Management of the LTC Facility.

Program Requirements and Grading

This course is a Pennsylvania state-required course that prepares you for the 120 Hour Core of Knowledge Program. Completion of this course satisfies the 120-hour education component of the NHA exam candidate application. This course must be completed in its entirety to receive a certificate of completion. Each learner must complete each of the 16 modules before the end of the program.

Each of the 16 module include an on-demand video, post-test, and virtual speaker discussion.

Registration and Fees

The registration fee is $3,000 for the full 16-module program.

All registration is completed online. Registration and payment must be received at least five days prior to the start of the first class.


Payment is due upon registration. Students may request a registration cancellation up to 5 days prior to start date. A $50 cancellation fee will apply. No refunds will be given for requests received after the course start date.

If you wish to cancel your registration, please send your written request to Tina Chiu at


PCOM encourages all persons, regardless of ability, to participate in programs and activities. If you have questions or anticipate specific accommodations, please contact the program coordinator, Ilene Warner-Maron at at least one week prior to the program.

Program Coordinator

Program Coordinator Contact: Ilene Warner-Maron, PhD, RN, NHA
Program Coordinator

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