Women Who Lead
Andrea G. Redfern, PharmD ’16

Clinical Pharmacy Operations Manager, IngenioRx (Anthem Inc.)
Atlanta, Georgia

Headshot photograph of Andrea G. Redfern, PharmD ’16“I’ve been with Anthem for almost two years. I started as a pharmacist consultant, then became a team lead, then a manager. My experience has been very good, with diversity within the team and among leadership. ... In experiences lacking diversity, you may ask yourself, ‘What is my chance of progressing here?’ When there is a lack of diversity, you may find yourself not being your authentic self, not truly opening up. ... The Ohio State University, where I was an undergraduate, is a predominately white institution, but there was a significant African American community. I was a part of multiple communities: African American, Health Science Scholars, etc. I did see fewer women and black students in my science classes. ... I knew I wanted to be a healthcare professional, and in high school I had learned how long it takes to be trained. It didn’t deter me; my mom had planted a seed in me when I was young. She said, ‘I went to school and got my master’s degree; you have to aim higher than me.’ ... I manage a team of 17 direct reports—men and women, both older and younger, from diverse backgrounds. And I manage operations for several programs. My role consists of how to operationalize a clinical program in our center, trying to satisfy my associates and give them opportunities while getting the work done. ... I try to discover everyone’s motivation, what keeps them going. Some want to earn, some want leadership experience. It also requires finding something in common—who has children, who’s into sports, who’s worked or lived in different places. You have to be a people person. It’s your leader who can make your job good or bad. ... Good managers are approachable. You want to feel that you can ask a question, be honest, say ‘I don’t understand.’ Good managers make themselves available when they see that you’re trying. They give you honest, actionable feedback. ‘You’re doing fine’ is one thing, but how can I improve? You have to establish that up front. ... When I was growing up, I thought of myself as the bossy girl. I came to realize that I wasn’t bossy; I was a leader. ... A lot of opportunities have come to me because someone recommended me. People have seen potential in me along the way, and I want to pay forward the same gifts of professional mentorship/sponsorship I have received.”