About ITS

The Information Technology Services department has staff on both the Philadelphia and Georgia campuses.

The help desk can be reached at 215-871-6110 or via email at helpdesk@pcom.edu. The ITS department is located in Rowland Hall, Suite 334.

Philadelphia Staff

James Williams

Chief Technology Operations Officer

Patricia Broadus

IT Office Manager

Marc Wertheimer

Web Developer

Karen Zarinsky

Security Administrator

Infrastructure / Telecommunications

The infrastructure/telecommunications team is responsible for maintaining the network infrastructure backbone, telephone systems, and wireless networks. The team also provides desktop level support to faculty, staff, and students.

Randy Wang

Infrastructure / Telecommunications Manager

Robert Battle

Technical Support Specialist

Shaun Carlin

Sr. Infrastructure Analyst

Daniel Parenti

Technical Support Specialist

Jonathan Pentecost

Infrastructure Analyst

Network Operations

The network operation team provides support for all PCOM servers, data storage, backups, and disaster recovery in three data centers located in Philadelphia, Georgia, and Arizona. The team is also responsible for maintaining network and email accounts for all PCOM staff and students. The Help Desk Assistants are an integral part of ITS operations who answer end user calls and provide first level support.

Dave McGilloway

Network Manager

Missie Miller

Helpdesk Assistant

Bill Perkins

Network Administrator

Vlad Rudoy

Network Administrator

Robin Smith

Helpdesk Assistant

Enterprise Applications

Enterprise applications supports mission critical software used by PCOM.  The team is responsible for account provisioning, software maintenance and updates, and general support.  Supported software includes Banner, Nelnet Payment Systems, Heartland OneCard, and Blackboard.

John Haydt

Enterprise Applications Manager

Rimma Grinberg

Programmer Analyst

Rita Hennessey

Programmer Analyst

Kurt Jn Marie

Database Administrator

Art Williams

Programmer Analyst

Alan Yang

Programmer Analyst

Georgia Staff

The Georgia ITS staff provides technical support for the students, faculty and staff of the Georgia Campus. They monitor the computer and network equipment to ensure uptime as well as verify the equipment is working properly. They also provide software training for faculty and staff.

Leander Tice

Technical Support Manager

Garrett Brown

Computer Technician / Media Assistant

Torrian Hall

Computer Technician

Jimmy Mathew

Computer Technician / Media Assistant

Lance Semien

Computer Technician / Media Assistant