COVID-19 Symptom Tracking
#CampusClear Frequently Asked Questions
What is #CampusClear and why use it?
#CampusClear, a mobile/web app, enables users to self-report to the College daily
on whether they are experiencing symptoms of COVID-19. Each day, and prior to entering
any College property, #CampusClear users will log into the app and answer one question.
Based on your answer, #CampusClear will assign you a “clear” designation, which you
will be required to present to PCOM Public Safety on campus in order to gain entry,
or a “not clear” designation, in which case you will not be permitted entry and be
given further instructions.
Daily symptom tracking is critical to reducing the spread of COVID-19 in our community.
Who should use #CampusClear?
All PCOM, PCOM Georgia, and PCOM South Georgia faculty, staff and students—whether
or not they are planning to return to campus at this time—are required to download,
install and use #CampusClear daily.
Effective September 8, 2020, faculty, staff and students will have to show PCOM Public
Safety the no symptoms/smiley face screen on their smartphone or a screen capture/printed
image of the no symptoms/smiley face screen to gain access to any campus building.
Do I need to use #CampusClear once I am vaccinated?
Yes. Daily symptom tracking is required. And once you are vaccinated, please confirm
your vaccination status through #CampusClear. You only need to do this step once.
Vaccination status information is recorded and provides a rolling count of the College's
vaccinated population. The data allows the College to gauge when increased activities
and operations can resume. Vaccination reports also exempt anyone who is fully vaccinated
from serial testing requirements.
Where and when should I use #CampusClear?
You should complete your #CampusClear self-assessment daily (morning preferred) and
prior to arriving on campus.
You cannot come to campus if your self-assessment does not clear you to go to campus
OR if your self-assessment is not completed prior to arrival.
You will have to show the no symptoms/smiley face screen to gain access to any campus
building (effective September 8, 2020).
Do I need to use #CampusClear on weekends/if I am taking PTO time?
Yes. The app is to be used seven days a week. This includes weekends, holidays, days
you are taking PTO time—each and every day even if you are not planning to be on campus.
#CampusClear helps track the onset and progression of COVID-19 symptoms.
How do I get #CampusClear?
The #CampusClear mobile/web app can be downloaded for free on your Apple or Android
device using the links provided below:
Apple App Store
Web App (for desktop/laptop computers)
Once installed, you will go through a one-time secure registration with PCOM.
I do not have a smartphone. What do I do?
You can access #CampusClear on a desktop or laptop computer.
Print a copy of the no symptoms/smiley face screen to show PCOM Public Safety so as
to gain access to any campus building (effective September 8, 2020).
I’m having trouble downloading or using the app. What do I do?
Please contact firstname.lastname@example.org.
I have questions regarding app usage policy. Whom do I contact?
Human Resources can address any questions regarding app usage policy: email@example.com.
What data does the app collect? Is my privacy protected?
In addition to the results of the daily self-assessment question, the only other piece
of information collected by the app is your pcom.edu email address. Your email address
is needed to verify that you are affiliated with PCOM. Your email address is stored
encrypted. Your email address may only be decrypted by PCOM authorized administrators
responsible for campus safety. The app does not collect name or any other personally identifiable information.
The app does not use GPS or Bluetooth and does not collect locations.
Does PCOM disclose any information I provide through the app?
PCOM may access, use and disclose the information you provide on your self-assessment
as it determines necessary in order to protect the health and safety of the College
and surrounding communities during the period of the public health emergency occasioned
by the COVID-19 pandemic. This includes disclosure to human resources officers, managers
and supervisors, facilities personnel, and others at PCOM who have a need to know
If I received a "not cleared/red screen" status from #CampusClear what should I do?
First, stay home and self-quarantine as applicable. Notify your manager/supervisor/program
director and Human Resources (employees) or Student Affairs (students). You must also
email firstname.lastname@example.org and include your name, PCOM campus, department or program, name of manager/supervisor/
program director, and COVID information (positive test or symptoms and/or close contact
with someone with a positive test or symptoms).
Contact your personal healthcare provider if you have medical questions. For medical
emergencies, call 911 or go to your local emergency department.
Through #CampusClear, PCOM’s Rapid Response Team will collect data and have a real-time
view of trends with actionable information to utilize contact tracing or adjust operating
policies as needed.
What do I do if I felt fine before coming to campus and received a “cleared” status,
but during my time on campus begin experiencing a COVID-19 symptom?
Please leave campus immediately. Remain at home and self-quarantine as applicable.
Notify your manager/supervisor/program director and Human Resources (employees) or
Student Affairs (students). You must also email email@example.com and include your name, PCOM campus, department or program, name of manager/supervisor/program
director, and COVID information (positive test or symptoms).
You should also contact your personal healthcare provider if you have medical questions.
For medical emergencies, call 911 or go to your local emergency department.
What happens if someone who has been on campus tests positive for COVID-19?
Appropriate actions will be taken in the event of a report of an infected or presumptively
infected person having been on campus. Such actions may include special cleaning/disinfecting,
temporary closures, and/or appropriate notifications.
How do I report issues of noncompliance?
Reports of noncompliance with PCOM Return to Campus Guidelines may be made 24/7 through
the PCOM Hotline via phone at 844-337-3613 or online at PCOM Ethicspoint. Reports can be made anonymously.