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COVID-19 Symptom Tracking 
#CampusClear Frequently Asked Questions

Student using #CampusClear appWhat is #CampusClear and why use it?

#CampusClear, a mobile/web app, enables users to self-report to the College daily on whether they are experiencing symptoms of COVID-19. Each day, and prior to entering any College property, #CampusClear users will log into the app and answer one question. Based on your answer, #CampusClear will assign you a “clear” designation, which you will be required to present to PCOM Public Safety on campus in order to gain entry, or a “not clear” designation, in which case you will not be permitted entry and be given further instructions.

Daily symptom tracking is critical to reducing the spread of COVID-19 in our community. 

Who should use #CampusClear?

All PCOM, PCOM Georgia, and PCOM South Georgia faculty, staff and students—whether or not they are planning to return to campus at this time—are required to download, install and use #CampusClear daily.

Effective September 8, 2020, faculty, staff and students will have to show PCOM Public Safety the no symptoms/smiley face screen on their smartphone or a screen capture/printed image of the no symptoms/smiley face screen to gain access to any campus building.

Do I need to use #CampusClear once I am vaccinated?

Yes. Daily symptom tracking is required. And once you are vaccinated, please confirm your vaccination status through #CampusClear. You only need to do this step once. Vaccination status information is recorded and provides a rolling count of the College's vaccinated population. The data allows the College to gauge when increased activities and operations can resume. Vaccination reports also exempt anyone who is fully vaccinated from serial testing requirements.

CampusClear good to go screen. Where and when should I use #CampusClear?

You should complete your #CampusClear self-assessment daily (morning preferred) and prior to arriving on campus. 

You cannot come to campus if your self-assessment does not clear you to go to campus OR if your self-assessment is not completed prior to arrival. 

You will have to show the no symptoms/smiley face screen to gain access to any campus building (effective September 8, 2020). 

Do I need to use #CampusClear on weekends/if I am taking PTO time?

Yes. The app is to be used seven days a week. This includes weekends, holidays, days you are taking PTO time—each and every day even if you are not planning to be on campus. 

#CampusClear helps track the onset and progression of COVID-19 symptoms. 

How do I get #CampusClear?

The #CampusClear mobile/web app can be downloaded for free on your Apple or Android device using the links provided below:

Apple App Store
Google Play
Web App (for desktop/laptop computers)

Once installed, you will go through a one-time secure registration with PCOM. 

I do not have a smartphone. What do I do?

You can access #CampusClear on a desktop or laptop computer.

Print a copy of the no symptoms/smiley face screen to show PCOM Public Safety so as to gain access to any campus building (effective September 8, 2020). 

I’m having trouble downloading or using the app. What do I do?

Please contact support@pcom.edu.

I have questions regarding app usage policy. Whom do I contact?

Human Resources can address any questions regarding app usage policy: human_resources@pcom.edu

What data does the app collect? Is my privacy protected?

In addition to the results of the daily self-assessment question, the only other piece of information collected by the app is your pcom.edu email address. Your email address is needed to verify that you are affiliated with PCOM. Your email address is stored encrypted. Your email address may only be decrypted by PCOM authorized administrators responsible for campus safety. The app does not collect name or any other personally identifiable information.

The app does not use GPS or Bluetooth and does not collect locations.

Does PCOM disclose any information I provide through the app? 

PCOM may access, use and disclose the information you provide on your self-assessment as it determines necessary in order to protect the health and safety of the College and surrounding communities during the period of the public health emergency occasioned by the COVID-19 pandemic. This includes disclosure to human resources officers, managers and supervisors, facilities personnel, and others at PCOM who have a need to know this information. 

If I received a "not cleared/red screen" status from #CampusClear what should I do?

First, stay home and self-quarantine as applicable. Notify your manager/supervisor/program director and Human Resources (employees) or Student Affairs (students). You must also email covidnotice@pcom.edu and include your name, PCOM campus, department or program, name of manager/supervisor/ program director, and COVID information (positive test or symptoms and/or close contact with someone with a positive test or symptoms).

Contact your personal healthcare provider if you have medical questions. For medical emergencies, call 911 or go to your local emergency department.

Through #CampusClear, PCOM’s Rapid Response Team will collect data and have a real-time view of trends with actionable information to utilize contact tracing or adjust operating policies as needed. 

What do I do if I felt fine before coming to campus and received a “cleared” status, but during my time on campus begin experiencing a COVID-19 symptom?

Please leave campus immediately. Remain at home and self-quarantine as applicable. Notify your manager/supervisor/program director and Human Resources (employees) or Student Affairs (students). You must also email covidnotice@pcom.edu and include your name, PCOM campus, department or program, name of manager/supervisor/program director, and COVID information (positive test or symptoms).

You should also contact your personal healthcare provider if you have medical questions. For medical emergencies, call 911 or go to your local emergency department.

What happens if someone who has been on campus tests positive for COVID-19?

Appropriate actions will be taken in the event of a report of an infected or presumptively infected person having been on campus. Such actions may include special cleaning/disinfecting, temporary closures, and/or appropriate notifications. 

How do I report issues of noncompliance?

Reports of noncompliance with PCOM Return to Campus Guidelines may be made 24/7 through the PCOM Hotline via phone at 844-337-3613 or online at PCOM Ethicspoint. Reports can be made anonymously.

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