Corrective and Planned Maintenance

Plant Operations is responsible for ensuring heating, air conditioning and other equipment functions properly. We perform preventative maintenance in addition to handling other maintenance requests.

REQUEST MAINTENANCE

Plant Operations uses a program called SchoolDude for the submission and management of maintenance requests. At least one person in each department should have access to SchoolDude. To request access, contact Plant Operations.

PCOM

Please submit all requests for maintenance using a SchoolDude work order. If there is an immediate need for service, submit a SchoolDude work order and also call the Plant Operations Department at 215-871-6750. If you are unable to speak to someone, please call Security from 7:30 a.m. - 4 p.m. After 4 p.m., contact the duty engineer at 610-305-5662.

PCOM Georgia

Please submit all requests for maintenance using a SchoolDude work order. In the event there is an immediate need for service, submit a SchoolDude work order and also call the PCOM Georgia Plant Operations Department at 678-225-7458. If you are unable to reach someone, please call 215-805-9050.

 

Work Request Categories

Work requests are categorized as follows:

Emergency

Maintenance emergencies include health hazards, safety hazards or severe damage. If there is a maintenance emergency, contact Plant Operations immediately at 215-871-6750 (PCOM) or 678-225-7458 (PCOM Georgia).

In an emergency situation, you may also contact the Security and Public Safety Department at 215-871-6351 (PCOM) or 678-225-7452 (PCOM Georgia). Security personnel can immediately communicate with Plant Operations staff.

Urgent

Any maintenance issue that interferes with a department’s ability to perform its primary duties is considered urgent. Plant Operations will respond to these requests within 24 hours of notification.

Routine

Routine service calls include inconvenient and problematic maintenance situations. These issues will be addressed within eight working days of notification.

Deferred

This category includes minor repairs, seasonal work and facility improvements. This work will be scheduled when approved by the Chief Facilities Officer.