Medical Receptionist
PCOM
At Philadelphia College of Osteopathic Medicine (PCOM), we espouse to grow a culturally
competent workforce to advance medicine that touches the lives of underserved communities.
Diversity and inclusion is the core component of our institutional identity and a
key pillar of PCOM’s strategic vision. PCOM affirms that diversity and inclusion are
crucial to the intellectual vitality of the campus community. It is through freedom
of exchange over different ideas and viewpoints in supportive environments that our
graduates develop the critical thinking and citizenship skills that will benefit them
throughout their lives.
Since 1899, PCOM has trained highly competent, caring physicians, health practitioners
and behavioral scientists who practice a “whole person” approach to care - treating
people, not just symptoms. As the field of medicine has changed, we've changed with
it - adapting our program offerings to better meet the needs of healthcare providers
and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM),
the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie,
Georgia (PCOM South Georgia), PCOM students learn to approach problem solving in a
more professional, more team-oriented manner, which prepares them to work successfully
in integrated healthcare settings with other health professionals.
Position Description
The medical receptionist is responsible for answering incoming calls, directing calls
to appropriate staff, greeting and checking in patients for office appointments -
including patient paperwork, scanning insurance cards, entering all demographic information
into the electronic health record, entering insurance referrals into the Electronic
Health Records (EHR), scanning and filing paperwork as needed, and working closely
with physicians and staff.
This position is based at PCOM (Philadelphia, Pennsylvania).
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Essential Duties and Responsibilities
Duties and responsibilities include (but are not limited to) the following:
- Will maintain and adhere to PCOM monthly staff schedules including Saturday rotation.
- Will comply with PCOM office policy in regards to leave requests (time off) and approvals.
- Greets and directs all patients within the practice.
- Obtains patient’s demographics and verify insurance information at each visit.
- Enrolls patients into patient portal.
- Obtains necessary patient information to meet current Federal guidelines and Meaningful
Use guidelines for the EHR.
- Will scan and file all paperwork into the patient’s EHR, including but not limited
to: patient authorizations, labs, specialist reports, diagnostic testing reports and
any other administrative paperwork.
- Assists with the proper maintenance and accurate documentation in the patient’s chart
through the EHR system.
- Obtains patient authorization for medical records release (HIPAA compliance).
- Monitors patient flow by knowing where patients are at all times.
- Assists with office paperwork (referrals, pre-authorizations, billing) and other duties
of the reception/ front desk function.
- Schedules any necessary follow up appointments or ancillary studies for patients.
Document in patient’s chart when tests are ordered and obtain results if applicable
for physician review.
- Monitors and reviews patient schedules for next-day appointments, call and confirm
appointments and verify insurance.
- Identifies and resolves minor patient billing complaints.
- Assists in ordering, receiving, and stocking office supplies; advises office manager
of supply needs.
- Maintains cleanliness of office waiting room.
- Refers patient relations issues to the office manager.
- Maintains confidential information of the workplace according to the policies and
procedures of the institution.
- Provides “patient-focused” services in a caring, pleasant, helpful and courteous manner.
- Exhibits excellence in positive customer relations and provides quality services and
exhibits a positive attitude and emotional maturity by remaining calm and controlling
emotions during challenging situations.
- Provides cross-coverage within and possibly to other practices within PCOM.
- Maintains full compliance with state guidelines and requirements as well as strive
to exceed PCOM’s policies, guidelines and mission for excellent patient care and safety.
- Performs other duties as assigned by the office manager or medical director.
Position Requirements
*Applicants must be authorized to work in the U.S. and pass a criminal background
check.
Education
- High school diploma, or GED equivalent required.
Experience
- Minimum three years experience in a fast paced ambulatory healthcare setting.
- EHR experience preferred; NextGen experienced highly preferred.
Qualifications and Requirements:
- Strong organizational skills
- Strong multi-tasking skills
- Strong customer services skills
- Strong verbal and written communication skills
- Ability to work independently on assigned tasks and to accept direction from management
on given assignments
- Ability to work collectively with administration and staff
Application Instructions
All inquiries must include:
PCOM is an equal opportunity employer and all qualified applicants will receive consideration.
We adhere to a policy that prohibits discrimination on the basis of race, color, sex,
sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship
status, age, disability, veteran status, or any other legally protected class.
