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Chief Library Services Officer 
Any PCOM Location

At Philadelphia College of Osteopathic Medicine (PCOM), we espouse to grow a culturally competent workforce to advance medicine that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. PCOM affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.

Since 1899, PCOM has trained highly competent, caring physicians, health practitioners and behavioral scientists who practice a “whole person” approach to care - treating people, not just symptoms. As the field of medicine has changed, we've changed with it - adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals.

Position Description

The Chief Library Services Officer (CLSO) reports directly to the Chief Academic Technology Officer (CATO). The CLSO oversees all library services operations across the PCOM community (all campuses, physical locations, and digital resources) and provides direct supervision for the Associate Director of Operations and Assessment, Library Services (ADOA-LS), Associate Director of Education and Engagement, Library Services (ADEE-LS), and Administrative Assistant, Library Services (AA-LS).

The CLSO leads all aspects of library operations, including vision setting, policy development, coordination and planning for services and systems, in collaboration with a team of librarians and paraprofessionals. They also oversee all operations and services for collection management, services and policies, Special Collections, Outreach & Engagement Services, and User Services and Technology. In addition, the CLSO reviews and negotiate library resources contracts and renewals for budget planning and aligns library activities and services with PCOM’s strategic plan, mission, and vision.

The appointment carries both administrative and academic leadership responsibilities for all operational areas of the PCOM Library including allocation of financial resources, license negotiation, and personnel management. As fiduciary, the position requires a deep knowledge of the publishing and information technologies industries as well as a fundamental understanding of the relationship dynamics required for successful negotiation, purchasing and licensing of all e-resources. In tandem with the Library Leadership Team, they design and develop assessment initiatives, maintain the library portal and its underlying systems, review and identifies effective work processes, and ensures effective faculty engagement and communication. The CLSO also oversees evidence-based content management and teaching in response to changing user needs in a hybrid environment for the campus libraries. The position has faculty status and functions collaboratively with campus administrative leaders, faculty, committees, and staff of each campus to achieve the Library’s mission.

This position can be based at any PCOM location (PCOM, PCOM Georgia, or PCOM South Georgia).


Essential Duties and Responsibilities

Duties and responsibilities include (but are not limited to) the following:

  1. Leadership and university support
    1. Provides professional expertise, administrative leadership, and overall direction for the Library including strategic, financial and space planning.
    2. Collaborates with team leadership and member institutions to identify opportunities, programs, and resources to maintain state-of-the-art services to Library users and identifies innovative technologies and solutions to address changing needs.
    3. Provides primary administrative leadership for all operational areas of the Library including allocation of financial resources and personnel.
    4. Manages, motivates, and supports staff development to ensure delivery of quality service.
    5. Provides direct supervision to the leadership team.
    6. Represents and advocates for the PCOM Library locally, regionally and nationally.
    7. Leads and/or participates in complex projects with interdisciplinary teams, meeting deadlines and prioritizing work in alignment with the service goals of the university and the libraries.
    8. Promotes a positive work environment by practicing transparent management based on clear communication, openness to ideas, and creative and inclusive problem-solving.
    9. Participates in academic committees as needed (such as curriculum, faculty, operational, and strategic planning committees).
  1. Fiduciary oversight
    1. Oversees library operational expenditures, accounting procedures, and budgets for library services.
    2. Reviews the allocation of financial resources and resource utilization.
    3. Negotiates licenses, contracts, and purchases of library resources.
    4. Ensures that all university financial and reporting requirements are maintained.
    5. Evaluates new technologies and e-resources, and provides recommendation for purchase.
  1. Library Assessment Initiatives and Collection Development
    1. Applies assessment methodologies (both qualitative and quantitative) and data analytics for resource utilization.
    2. Conducts assessment (LibQual+) and quality improvement projects.
    3. Designs and interprets surveys and conducts usability testing.
    4. Plans and manages projects in a team environment.
    5. Coordinates with publishers and vendors of information products and technologies.
    6. Develops electronic collections that integrate seamlessly within the Library portal.
    7. Identifies and evaluates resources utilizing various management tools.
  1. Instructional Design and Support
    1. Works with committees, course directors, and individual faculty to identify appropriate opportunities for integration of information resources and research skills in the curriculum.
    2. Designs, plans, and implements programs of instruction for diverse groups of library users.
    3. Solicits feedback from users concerning the effectiveness of library teaching, modify to improve.
    4. Collaborates with faculty to identify subject areas for web development and review materials.
    5. Promotes use of the Library resources through Library education programs including orientations, workshops, presentations, demonstrations, and liaison activities.
    6. Serves as faculty, providing course instruction to students from various academic programs and colleges on topics such as research design, evidence-based practice, critical appraisal, etc.
  1. Other Duties
    1. Assumes other responsibilities assigned by CATO, deans, and provosts.
    2. Assumes responsibility for continuing professional development; attend meetings, seminars, and workshops as necessary to maintain and enhance professional skills.
    3. Maintains institutional membership with library associations (such as Medical Library Association and Association of Academic Health Science Libraries).

Position Requirements

*Applicants must be authorized to work in the U.S. and pass a criminal background check.
  • Masters or PhD in Library and Information Sciences required. Additional advanced degrees and/or certificates in affiliated fields desirable.
  • Minimum 10 years of major administrative responsibility as an associate director or department head in an academic medical or science library.
  • Previous work with interdisciplinary teams.
  • Proven ability to lead a team of professionals, promote team growth, and foster development of team members.
  • Grant and fundraising experience.
  • Scholarly communications, repository services, and publishing experience.
  • Leading and implementing strategic plans.
  • Fiscal and personal oversight.
  • Strong leadership skills.
  • Excellent writing and communication skills.
  • Ability to plan, implement and evaluate library services and programs.
  • Ability to work both independently and as part of a team.
  • Ability to work collegially and effectively with diverse groups of administrative. leaders, faculty, and professional staff of academic and healthcare institutions.
  • Knowledge of library systems such as Springshare, ThirdIron, integrated library systems, etc.
  • Knowledge of current trends in publishing, research, health sciences, and information management.
  • Knowledge of educational theory, teaching techniques, and trends in medical and allied health education.
  • Strong negotiation skills with regard to services and contracts with multiple vendors (educational software providers and publishers) and consortia.
Certifications, licenses, registrations
  • None required
Physical Demands
  • Normal office procedures
  • Occasional early, late and weekend hours required
  • Occasional travel between campus locations required

Application Instructions

All inquiries must include:

  • Cover letter
  • Resume

PCOM is an equal opportunity employer and all qualified applicants will receive consideration. We adhere to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.