Plant Operations is responsible for ensuring heating, air conditioning and other equipment functions properly. We perform preventative maintenance in addition to handling other maintenance requests.
Work requests are categorized as follows:
Emergency: Maintenance emergencies include health hazards, safety hazards or severe damage. If there is a maintenance emergency, contact Plant Operations immediately at 215-871-6750 (Philadelphia campus) or 678-225-7458 (Georgia campus).
In an emergency situation, you may also contact the Security and Public Safety Department at 215-871-6351 (Philadelphia campus) or 678-225-7452 (Georgia campus). Security personnel can immediately communicate with Plant Operations staff via two-way radios.
Urgent: Any maintenance issue that interferes with a department’s ability to perform its primary duties is considered urgent. Plant Operations will respond to these requests within 24 hours of notification.
Routine: Routine service calls include inconvenient and problematic maintenance situations. These issues will be addressed within eight working days of notification.
Deferred: This category includes minor repairs, seasonal work and facility improvements. This work will be scheduled when approved by the Chief Facilities Officer.
Plant Operations uses a program called MP2 WebLink for the submission and management of maintenance requests. At least one person in each department should have access to MP2. To request MP2 access, contact Tanya Gaymon, Plant Operations assistant at ext. 6167.
Please submit all requests for maintenance using a MP2 WebLink work order. If there is an immediate need for service, submit a MP2 WebLink work order and also call the department at 215-871-6750. If you are unable to speak to someone, page the duty engineer at 610-305-5662.
Please submit all requests for maintenance using a MP2 WebLink work order. In the event there is an immediate need for service, submit the MP2 WebLink work order and also call 678-225-7458. If you are unable to speak to someone, please call 215-805-9050.