Job Title: Technical Support Specialist
Department: Information Technology Services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Department of Information Technology Services (ITS) at Philadelphia College of
Osteopathic Medicine seeks a full-time Technical Support Specialist. Under the direction
of the Manager of Telecommunications and Infrastructure, this position will provide
technical support to faculty, staff, and students both on campus and at PCOM’s remote
sites including student computer labs and healthcare centers. The Technical Support
Specialist will also be responsible for monitoring and maintaining assigned systems
within PCOM’s network environment to ensure optimal performance, and will implement
solutions that meet defined requirements and standards.
Qualified applicants should be proficient in Internet protocols and standards such
as TCP/IP and LDAP, and have working knowledge of Active Directory, Group Policy,
SCCM, LAN/WAN, and mobile device technology. A bachelor’s degree and a minimum three
years support and/or application experience is strongly preferred. Must be able and
willing to travel locally as needed.