Job Title: Technical Support Coordinator
Department: Bursar's Office
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Philadelphia College of Osteopathic Medicine, Department of Financial Operations,
is currently seeking a Technical Support Coordinator to troubleshoot and resolve hardware
and software issues relating to the PCOM One Card System. The Technical Support Coordinator
will coordinate the installation, repair, and maintenance of the One Card computer
system and peripherals and will work closely with the PCOM MIS department and Heartland
system technical support team to make recommendations on network and hardware replacements
and upgrades. This position will assist end users and administrators and will distribute
log in credentials and passwords including requested resets. Occasional travel to
offsite healthcare centers and the PCOM Georgia Campus in the Greater Atlanta area
will be required.
A Bachelor’s Degree or equivalent combination of education and experience is required.
Computer or network training through a vocational program or Technical school would
be helpful. Desktop, applications, and/or network support experience preferred.